Based in South Africa, iContact is a specialised Business Process Outsourcing (BPO) organisation that provides highly tailored services to businesses anywhere in the world. These include customer care, technical support, customer acquisition and retention, data and analytics as well as a range of Business Processing Services.
iContact is a large-scale, owner-run operation that employ specialised agents with specific skill sets and expertise. We train and coach our agents to meet client’s stringent requirements. Our service offering is backed by customised software system and intelligent platforms.
Our call centres operate 24/7, 365 days, across multiple time zones. Solutions are delivered by a team of professional agents skilled at inbound, outbound and outsourced customer service functions.
iContact is a member of the Direct Marketing Association of South Africa, Business Process Enabling South Africa and the Contact Centre Management Group.