Business Process Outsourcing

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iContact is a leading customer service BPO provider serving international markets. Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. At iContact, compelling customer service experiences are not accidental. They are engineered with the careful use of analytics-driven insights, deployment of the right technology to fit your business needs, and dedicated training that empowers our team to be passionate advocates of your brand.

iContact’s strategic locations in Cape Town and Johannesburg, South Africa and Atlanta, USA, our advanced business intelligence tools, data analytics capabilities, skilled leadership and educated skills pool with strong English language proficiency present our customers with an unrivalled BPO value proposition. For the best in BPO economics, quality and socially responsible supply chains, talk to iContact.

Across our group, we are proud of and committed to the important role that we play in youth employment and development, being a significant employer of choice for young, previously disadvantaged South Africans and people living with disabilities through our unwavering commitment to impact sourcing.

iContact is a member of the Direct Marketing Association of South Africa, Business Process Enabling South Africa and the Contact Centre Management Group.

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Take care of your employees and they will take care of your business

- Richard Branson

Business Process Outsourcing

iContact

Based in South Africa, iContact is a specialised Business Process Outsourcing (BPO) organisation that provides highly tailored services to businesses anywhere in the world. These include customer care, technical support, customer acquisition and retention, data and analytics as well as a range of Business Processing Services.

iContact is a large-scale, owner-run operation that employ specialised agents with specific skill sets and expertise. We train and coach our agents to meet client’s stringent requirements. Our service offering is backed by customised software system and intelligent platforms.

Our call centres operate 24/7, 365 days, across multiple time zones. Solutions are delivered by a team of professional agents skilled at inbound, outbound and outsourced customer service functions.

iContact is a member of the Direct Marketing Association of South Africa, Business Process Enabling South Africa and the Contact Centre Management Group.

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