iContact is proud to be featured in the November 2020 issue of Fortune magazine’s special feature on Impact Sourcing. While South Africa’s Global Business Services sector has enormous employment and investment potential, it is also a significant role player from an ‘impact sourcing’ perspective. Many global organisations find themselves in a position to make a profound difference within disadvantaged communities through what is known as ‘impact sourcing’. Also known as socially responsible outsourcing, it refers to an arm of Global Business Services that employs socio-economically disadvantaged individuals as principal workers in business process outsourcing centres. As iContact, we help businesses unlock and develop a new pool of talent, uplifting the quality of life for disadvantaged communities and creating a powerful future workforce through our commitment to impact sourcing. We believe that with the right leadership, investment and training, the large untapped pool of South African talent has the potential to be groomed into successful call centre agents serving both international and local customers, delivering great results for the Global Business Services sector, and uplifting communities, families and livelihoods in the process.